Privacy Policy

About this policy

Sala Thai Massage Takapuna respects your privacy and is committed to handling personal information responsibly. This policy explains how we collect, use, store and disclose personal information when you visit our website, contact us, make a booking or receive services from us.

Information we may collect

Depending on how you interact with us, we may collect information such as:

• your name and contact details, including phone number and email address;
• booking details, appointment preferences and transaction information;
• information you choose to provide about your massage preferences, relevant physical concerns or other information needed to provide a service safely;
• communications you have with us; and
• website or technical information, such as device, browser and basic usage information, where collected through our website or service providers.

How we use your information

We may use personal information to:

• make, manage and confirm appointments;
• provide and personalise our services;
• communicate with you about bookings, enquiries, changes or service information;
• process payments and maintain business records;
• improve our website, services and customer experience; and
• meet legal, regulatory, accounting or other legitimate business obligations.

Booking and third-party services

We may use third-party providers for services such as online booking, payment processing, website hosting, email, analytics or social media. Those providers may process information on our behalf or under their own privacy terms. We aim to use reputable providers and only share information that is reasonably necessary for the relevant purpose.

Cookies and website information

Our website may use cookies or similar technologies provided by us or third-party services. These technologies may help the website function, remember preferences or understand how visitors use the site. You can manage cookies through your browser settings, although disabling some cookies may affect website functionality.

Keeping information secure

We take reasonable steps to protect personal information against loss, unauthorised access, disclosure, alteration or misuse. No method of electronic storage or transmission can be guaranteed to be completely secure.

Retention and disclosure

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including legitimate business and legal record-keeping requirements.

We do not sell your personal information. We may disclose information where necessary to service providers, professional advisers, payment or booking providers, or where required or permitted by law.

Access and correction

You may ask us for access to personal information we hold about you and request correction if you believe it is inaccurate or incomplete. We will handle requests in accordance with applicable New Zealand privacy law.

Privacy enquiries or complaints

If you have a question, concern or complaint about how we handle your personal information, please contact us first so we can try to resolve it.

You also have rights under New Zealand's Privacy Act 2020 and may contact the Office of the Privacy Commissioner where appropriate.

Office of the Privacy Commissioner